M And T Bank
M And T Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 16 reviews, 33% would recommend. Overall consumer sentiment is mostly dissatisfied with an unfavorable rating distribution (88% negative, 13% positive).
Key Takeaways for Future Customers
- Expect issues with online banking access and mobile login based on M And T Bank reviews.
- Customer service response and hold times are frequently cited in customer complaints.
- Ask about refunds and dispute procedures early if transactions or Zelle problems occur.
Negative Feedback / Risk Areas
- Poor customer service, long hold times, and rude representatives.
- Account freezes, delayed payments, and disputed charges causing financial harm.
- Security and fraud handling concerns and unreliable app/website.
Positive Feedback
Some customers note helpful staff in individual cases, easy branch access, and credit card points as benefits.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 16 reviews, 33% would recommend. Overall consumer sentiment is mostly dissatisfied with an unfavorable rating distribution (88% negative, 13% positive).
Key Takeaways for Future Customers
- Expect issues with online banking access and mobile login based on M And T Bank reviews.
- Customer service response and hold times are frequently cited in customer complaints.
- Ask about refunds and dispute procedures early if transactions or Zelle problems occur.
Negative Feedback / Risk Areas
- Poor customer service, long hold times, and rude representatives.
- Account freezes, delayed payments, and disputed charges causing financial harm.
- Security and fraud handling concerns and unreliable app/website.
Positive Feedback
Some customers note helpful staff in individual cases, easy branch access, and credit card points as benefits.
Media from reviews
Hilton, New York
Need assistance entering new code number to text
- Cannot change login name; stuck looping on code entry with the email.
- Requests code sent by text to 585-290-**** and to be contacted to log in.
I am consistently unable to change log in name. I am in a continual loop trying to enter the code number and staying in my email address!!!
What I need is to have the code number sent to my text address (***).
Please contact me asap so I can login to my personal checking account.. Thank you for your assistance in this matter.
Delmar, New York
Need to get into online banking..
I couldn't sign in. Was sending code to the wrong email/phone #.
It was resolved quickly. The customer service walked me through everything.
User's recommendation: Enjoy the customer service.
Akron, Ohio
Total mistake.. sorry
- No problems, everything is good.
- Did not know this website.
- Trying to contact M and T at midnight.
No problems everything is good
Did not know this website. Ugh..
Just trying to contact M and T at midnight.{{Redacted}}
User's recommendation: Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to pay my mortgage but can't find my loan number
My mortgage was transferred to you. I do not know my loan number and cannot pay my mortgage. Therefore, I would really like to speak to a live person so I can make my mortgage payment, please.
- Everything is ai so hire more people
Preferred solution: A real person on the phone so I can pay my mortgage
Hyattsville, Maryland
It is a big inconvenience that I can not get my card back until Monday when that is the only since of resources I have to uptain money right now
- ATM malfunctioned and did not dispense my card or cash.
- Security guard answered the phone and said I cannot retrieve my card until Monday.
My card was in the atm and it malfunctioned and shut off without dispensing my card back or cash I called customer service a security guard answered the phone and said I cannot retrieve my card until Monday. That is totally unacceptable.
User's recommendation: Never use m&t banks atm
Harker Heights, Texas
Mortgage question about our assemble loan
Andrew Given was very helpful with regards to my questions about buyer assuming our current VA loan.
Albany, New York
Who can a client call when your card is lost or stolen
You guys suck I tried calling for the 24-hour number and I got nowhere this should be an emergency contact number for 24 hours available for an operator and the emergency of the lost or stolen card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Webster, New York
USDA Land Loan went wrong
- I tried a USDA land loan from M&T.
- The lender was short with my questions.
- We were told the loan was canceled; M&T no longer offers land loans.
No changes
After a while, the lender seemed incredibly short with me and my questions. Finally, we were waiting for my mortgage confirmation letter so that we could go through the final process, only to be told almost half a week before closing that it had to be canceled because they don't provide land loans anymore. This wouldn't be so bad if it wasn't for the fact that I am now realizing I was possibly lied to. I was promised a $5000 credit towards my closing costs for completing a home buyer course, and no one else can offer anything similar.
I'm extremely worried for myself and fear a potential lawsuit because I am unable to find a new loan. My realtor said he spoke with the president, but all I received was an apology.
- Website is navigable
- Upfront things look nice
- Lies
- Wont grandfather you in
- Potentially gain a lawsuit
Preferred solution: Reimbursement for a possible lawsuit and loss of a $1000 deposit.
User's recommendation: Don't even come near them with a 10ft pole.
Zelle
No answer would a representative for my needs . And it prevents me from getting to a person. That is what I want
Brooklyn, New York
Mortgage home owner insurance
Submit insurance. She called the company and helped me.
She took her time helping me. It was great...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI will never be doing business with this bank again
- It is the worst bank they have dealt with.
- They would rate it zero if possible; reps contradict each other.
it is by far the worst bank that I have ever had to deal with in my life. If I could rate it zero I would.
Every time you call, the representative contradicts the information provided by the representatives you speak to.
You will never see a customer service team that is as incompetent and untrained as the people from M&T Bank. It's mind-blowing how useless this people are.
Preferred solution: good service that solves problems.
User's recommendation: stay away from this bank!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion on holiday hours
- Had a few questions but no real complaints.
- Support staff were very helpful.
- Everything was resolved in one call; I'm a happy customer.
I literally had no complaint only a couple questions, but your automated service did not give me an option to speak to anybody other than this pissedconsumer.com. Which I think is stupid.
The ladies that help me was more than helpful. I just had a few questions and a follow up from an incident from1 AM this morning. Everything was resolved in the one phone call with her everything I needed or asked for she answered so now I'm not an unhappy customer. 1 AM this morning.
Everything was resolved in the one phone call with her everything I needed or asked for she answered so now I'm not a unhappy customer.
I'm a very happy customer. I'm a very happy customer.I'm a very happy customer
User's recommendation: Would you call the mainline make sure you listen to all the options and try to pick an option. That computer is not gonna answer your questions that you're going to be connected with a live person.
Montville, New Jersey
They suck
- I deposited a check under investigation.
- My Chase Bank account was blocked and they won't tell me why.
- I will hear from my attorney.
I deposited a check. They are investigating it.
That's bull. I asked them why. It's from chase bank. I m homeless because of then.
Can't pay rent or other bills. They blocked my account. Won't tell me why.
The vuseless. Will be hearing from my attorney
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong charges on my account
I made a purchase for a continental cigarettes. The price should be 129 dollalice.
I was charged on my account $1256. And 28 cent $59.28.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow to reset my pin for my debit card
I was helped by a very nice and professional woman who led me to fixing my issue expertly and efficiently.
User's recommendation: Call in and talk to a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharge on my account.
I was charged $1259.28 for purchase of a carton of cigarettes. I should only be paying $129 and 20 seconds.
Preferred solution: Price reduction
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