M And T Bank
M And T Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
M And T Bank has 1.8 star rating based on 13 customer reviews, consumers are mostly dissatisfied, with 50% saying they would likely recommend and an unfavorable/positive split of 83/17.
Positive Feedback
Customers note branches are close and easy to access, several staff members handled mortgage and insurance questions helpfully, and some representatives resolved issues efficiently.
Negative Feedback / Risk Areas
- Repeated M And T Bank reviews highlight long hold times and inability to reach a live person, poor customer service, and arrogant reps.
- Frequent complaints about the mobile app, website downtime, ATM malfunctions, and Zelle problems preventing timely transactions.
- Multiple reports of unauthorized charges, billing errors, and customers requesting a refund or disputing transactions.
- Migrations and account transitions have caused missed payments and lost trust.
Key Takeaways for Future Customers
- Expect potential delays contacting customer service; insist on speaking to a live agent when possible.
- Monitor accounts closely for fraudulent charges and pursue refunds immediately if needed.
- Be cautious using Zelle and check ATM reliability before relying on it for urgent cash.
- Consider branch proximity and past positive staff interactions when choosing to bank here.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
M And T Bank has 1.8 star rating based on 13 customer reviews, consumers are mostly dissatisfied, with 50% saying they would likely recommend and an unfavorable/positive split of 83/17.
Positive Feedback
Customers note branches are close and easy to access, several staff members handled mortgage and insurance questions helpfully, and some representatives resolved issues efficiently.
Negative Feedback / Risk Areas
- Repeated M And T Bank reviews highlight long hold times and inability to reach a live person, poor customer service, and arrogant reps.
- Frequent complaints about the mobile app, website downtime, ATM malfunctions, and Zelle problems preventing timely transactions.
- Multiple reports of unauthorized charges, billing errors, and customers requesting a refund or disputing transactions.
- Migrations and account transitions have caused missed payments and lost trust.
Key Takeaways for Future Customers
- Expect potential delays contacting customer service; insist on speaking to a live agent when possible.
- Monitor accounts closely for fraudulent charges and pursue refunds immediately if needed.
- Be cautious using Zelle and check ATM reliability before relying on it for urgent cash.
- Consider branch proximity and past positive staff interactions when choosing to bank here.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to pay my mortgage but can't find my loan number
My mortgage was transferred to you. I do not know my loan number and cannot pay my mortgage. Therefore, I would really like to speak to a live person so I can make my mortgage payment, please.
- Everything is ai so hire more people
Preferred solution: A real person on the phone so I can pay my mortgage
Hyattsville, Maryland
It is a big inconvenience that I can not get my card back until Monday when that is the only since of resources I have to uptain money right now
My card was in the atm and it malfunctioned and shut off without dispensing my card back or cash I called customer service a security guard answered the phone and said I cannot retrieve my card until Monday. That is totally unacceptable.
User's recommendation: Never use m&t banks atm
Harker Heights, Texas
Mortgage question about our assemble loan
Andrew Given was very helpful with regards to my questions about buyer assuming our current VA loan.
Albany, New York
Who can a client call when your card is lost or stolen
You guys suck I tried calling for the 24-hour number and I got nowhere this should be an emergency contact number for 24 hours available for an operator and the emergency of the lost or stolen card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Webster, New York
USDA Land Loan went wrong
No changes
After a while, the lender seemed incredibly short with me and my questions. Finally, we were waiting for my mortgage confirmation letter so that we could go through the final process, only to be told almost half a week before closing that it had to be canceled because they don't provide land loans anymore. This wouldn't be so bad if it wasn't for the fact that I am now realizing I was possibly lied to. I was promised a $5000 credit towards my closing costs for completing a home buyer course, and no one else can offer anything similar.
I'm extremely worried for myself and fear a potential lawsuit because I am unable to find a new loan. My realtor said he spoke with the president, but all I received was an apology.
- Upfront things look nice
- Website is navigable
- Potentially gain a lawsuit
- Lies
- Wont grandfather you in
Preferred solution: Reimbursement for a possible lawsuit and loss of a $1000 deposit.
User's recommendation: Don't even come near them with a 10ft pole.
Zelle
No answer would a representative for my needs . And it prevents me from getting to a person. That is what I want
Brooklyn, New York
Mortgage home owner insurance
Submit insurance. She called the company and helped me.
She took her time helping me. It was great...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI will never be doing business with this bank again
it is by far the worst bank that I have ever had to deal with in my life. If I could rate it zero I would.
Every time you call, the representative contradicts the information provided by the representatives you speak to.
You will never see a customer service team that is as incompetent and untrained as the people from M&T Bank. It's mind-blowing how useless this people are.
Preferred solution: good service that solves problems.
User's recommendation: stay away from this bank!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion on holiday hours
I literally had no complaint only a couple questions, but your automated service did not give me an option to speak to anybody other than this pissedconsumer.com. Which I think is stupid.
The ladies that help me was more than helpful. I just had a few questions and a follow up from an incident from1 AM this morning. Everything was resolved in the one phone call with her everything I needed or asked for she answered so now I'm not an unhappy customer. 1 AM this morning.
Everything was resolved in the one phone call with her everything I needed or asked for she answered so now I'm not a unhappy customer.
I'm a very happy customer. I'm a very happy customer.I'm a very happy customer
User's recommendation: Would you call the mainline make sure you listen to all the options and try to pick an option. That computer is not gonna answer your questions that you're going to be connected with a live person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong charges on my account
I made a purchase for a continental cigarettes. The price should be 129 dollalice.
I was charged on my account $1256. And 28 cent $59.28.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow to reset my pin for my debit card
I was helped by a very nice and professional woman who led me to fixing my issue expertly and efficiently.
User's recommendation: Call in and talk to a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharge on my account.
I was charged $1259.28 for purchase of a carton of cigarettes. I should only be paying $129 and 20 seconds.
Preferred solution: Price reduction
Washington, District Of Columbia
Horrific customer service!
I received a text about a transaction. It didn't all add up so i replied N for i didn't make it.
Long story but came to my cell. Husband used HIS card. I tried to find out what happened. First call to customer service 1/21/2024 she was so rude.
2nd call the rep was very nice figured out and told me i had to call Fraud dept to remove the block. I was on the phone for over hour waiting. Called the number again today. Requested call back.
This woman continued to talk over me and the rudest nastiest person on the phone. I got upset and asked for her name and she hung up!!! Do not bank with this bank. I worked there over 10 years and understand why customers close their accounts!
UNREAL! UNACCEPTABLE!
- Most horrible customer service and fraud department ever
User's recommendation: Please use another bank. There are many!
Fraudulent charge
Ridiculous app. I am asked all these questions.Someone is fraudulently charging my account and I have to fill all this in to contact customer service.
- This app
Preferred solution: The charge reversed as it is not mine.
Derby, Connecticut
Can I send money from my cash app to my bank account
Can I cash app my bank account or my card ? I need to put my rent money in my account.
Some one is going to cash app me money So. I can pay my rent but I need it to be in my bank account.
So can I cash app it to my bank account? I need to know by the morning.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I have 2 of pending transactions and I would like to cancel then and get the money back it was from a game and they charged me without confirming
- Easy access
- No customer service
Preferred solution: Full refund
Companies Similar to M And T Bank
Capital One
“I made a withdrawal for $780, but no money came out of the machine and it still charged me. I need help...“
Varo Money
“Varo Bank closed my account. I had a balance on my account for $1,223. I haven't received my check...“
Chase Bank
“*** Chase Bank, they always charge for every overdraft, even if you have money that's pending in their...“
Lyons National Bank
“Everything was resolved very quickly. Easy to access and everything went smoothly. Thank you for being...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
As I have learned myself, anytime I feel I am being talked over is usually me trying to explain something I did and it usually doesn’t help the situation. I have learned to let the rep speak and offer their solution.
In your case you should be careful because any issue involving potential fraud can easily be escalated to an account freeze for ten days while they “investigate “. No access to your money and no bills getting paid.
The OP is too stupid to realize any of that. To be honest she needed to get into her local branch in person and stop with this so the next day and hour on hold foolishness.